Privacy Policy
Effective Date: March 2025
At Country Bear Cookies (a trading name of Country Bear Holdings Ltd), we are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, store, process, and protect your personal information when you interact with our website and services.
By using our website or placing an order with us, you agree to the collection and use of your personal data as outlined in this Privacy Policy.
1. Information We Collect
We collect personal data when you interact with our website, make an order, or contact us. The types of personal data we collect may include:
Personal Identification Information: Name, email address, phone number, billing and shipping address, company name (if applicable).
Payment Information: Credit or debit card details (processed securely via third-party payment processors).
Order Information: Product details, special requests, delivery instructions, and other information related to your order.
Technical Data: IP address, browser type, device type, operating system, and website usage data collected via cookies or similar technologies.
2. How We Use Your Information
We use your personal data for the following purposes:
Order Fulfillment: To process, fulfill, and manage your orders, including deliveries and customer service.
Communication: To send order confirmations, invoices, and updates about your order. We may also use your contact details to answer any inquiries or provide support.
Service Improvement: To analyze how you use our website to improve the user experience, functionality, and design of our website and services.
Marketing (with consent): If you have opted into receiving marketing communications, we may send you newsletters, special offers, and promotions. You can opt out of these communications at any time.
3. How We Share Your Information
We respect your privacy and will only share your personal information in the following situations:
To Process Orders: We may share your data with third-party service providers, such as payment processors, couriers, and hosting providers, who help us fulfill your orders or improve our services.
Legal Compliance: We may be required to share your personal data with authorities to comply with legal obligations, such as responding to a subpoena or law enforcement request.
Business Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. We will notify you of any significant changes regarding the handling of your data.
4. Data Retention
We will retain your personal data for no longer than necessary to fulfill the purposes outlined in this Privacy Policy, including to meet any legal, accounting, or reporting requirements. If you have an account with us, we will retain your data for as long as you are an active customer, or until you request it to be deleted. Afterward, we may keep your data in anonymized form for analysis or legal purposes.
5. Your Rights Under the UK GDPR
You have the following rights under the UK General Data Protection Regulation (UK GDPR):
Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you can request that we correct it.
Right to Erasure: You can request the deletion of your personal data under certain conditions.
Right to Restrict Processing: You can request that we limit the processing of your personal data.
Right to Data Portability: You have the right to request that your personal data be transferred to another organization in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your data for certain purposes, including direct marketing.
Right to Withdraw Consent: If you have previously given us consent for processing, you can withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We aim to respond to all requests within one month, but if the request is complex, we may extend the period by an additional two months.
6. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or destruction. These measures include encryption, secure payment processing, and regular security reviews. However, while we take all reasonable precautions to safeguard your information, no data transmission over the internet is entirely secure, and we cannot guarantee complete security.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to collect data about how you interact with our website. Cookies are small files placed on your device that help us improve the performance of our website and provide a better user experience. For example, cookies help us remember your preferences, track your shopping cart, and analyze website traffic.
You can manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may affect the functionality of our website.
For more information about how we use cookies, please refer to our Cookie Policy.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites. We encourage you to review their privacy policies before sharing any personal data with them.
9. Children’s Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child under the age of 16, we will take steps to delete the data as quickly as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of the page will be updated accordingly. We encourage you to review this policy regularly to stay informed about how we protect your personal information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, or if you would like to exercise any of your rights under the UK GDPR, please contact us at:
Country Bear Cookies
Country Bear Holdings Ltd
Email: Info@countrybearcookies.co.uk
We are committed to ensuring your personal data is protected and that your privacy rights are respected.